Quality Assurance Executive - Call Centre at Stark Innovative BPO Lahore reviewing sales calls for UK campaign

Quality Assurance Executive Call Centre Opportunity at Stark Innovative BPO Lahore

June 7, 2025 By Admin 1

Are you ready to elevate your career with a position that demands precision and excellence in call monitoring and customer communication standards? Stark Innovative BPO is seeking a dedicated Quality Assurance Executive – Call Centre to join our Lahore office. This full-time role offers a chance to work with UK-based campaigns while ensuring top-notch service delivery and compliance.

As a Quality Assurance Executive – Call Centre, your main responsibility will be to assess the quality of sales calls, identify improvement areas, and verify each sale according to company standards. This is a vital role in maintaining client satisfaction and team productivity.

Key Responsibilities

To ensure the success of this position, you will be expected to take ownership of the following tasks

Monitor Calls for Quality

Review sales calls made during UK campaign hours. Analyze call tone, script adherence, and customer interaction for quality and compliance.

Verify Sales Data
Ensure that each sale meets the standards of authenticity and accuracy. Confirm customer details and identify inconsistencies or missing information.

Prepare QA Reports
Maintain detailed quality assurance logs. Generate regular reports based on findings to help the sales and training teams track performance.

Support Sales Team

Assist sales agents with completing verified transactions. Identify common gaps or errors and suggest improvements.

Flag Process Gaps

Work with supervisors to highlight issues in call handling or sales processes. Contribute to developing standard operating procedures.

Required Skills

Applicants must meet the following skill criteria to qualify for the Quality Assurance Executive – Call Centre role

Call Quality Management
You must have previous experience in quality assurance for call centers, preferably in a UK campaign environment. An understanding of compliance requirements is essential.

Active Listening and Documentation
Strong listening skills are necessary for reviewing calls accurately. In addition, the ability to document findings in a clear, structured format is critical.

Proficiency in Excel and Reporting Tools
You should be comfortable using Microsoft Excel or similar software to prepare QA reports and maintain daily call logs.

Communication Skills
Excellent verbal and written communication skills will help you coordinate with both the QA and sales teams effectively.

Sales Process Knowledge
A solid understanding of how a sales campaign operates will support your role in verifying deals and ensuring accurate reporting.

Job Details

Industry: BPO and Call Center Services
Functional Area: Quality Assurance
Position Type: Full-Time Permanent
Shift: Second Shift (Afternoon)
Career Level: Entry Level
Experience Required: Minimum 1 Year in a QA Role
Education Required: Intermediate or A-Level
Gender: Male
Location: Lahore Pakistan
Application Deadline: July 6 2025
Posting Date: June 5 2025

Why Join Stark Innovative BPO

Working at Stark Innovative BPO means joining a growing company that values efficiency accuracy and career development. You will gain hands-on experience with UK-based campaigns and get the chance to shape internal processes and performance standards. With regular training updates and feedback systems in place we promote growth and accountability across all roles.

Moreover this opportunity positions you for upward mobility in a professional call center setting one that values proactive feedback and structured problem-solving.

How to Apply

If you meet the criteria and are ready to take on this opportunity submit your application before the deadline. For more job openings and QA roles across Pakistan explore the latest BPO sector jobs in Lahore. You may also be interested in QA jobs posted recently on Rozee.pk.

Make sure your resume reflects your QA experience call auditing skills and relevant certifications if any. Clearly mention your ability to work UK shift hours and highlight your reporting skills.

Apply Now